FAQ
Setup
Can I test the Kaufland connector first without touching the live shop? Yes. Turn on Use Playground in the Kaufland setup. The Kaufland Playground accepts the same keys as your live account but touches no order, offer or price in the live shop. You create test orders there with Create Playground Order on the Kaufland Orders page.
What happens when I copy my production environment to a sandbox? The connector switches the setup of the copy to the Playground. This way the sandbox cannot fetch real orders, send stock or send shipment notices to Kaufland. If a sandbox is to work live as an exception, turn Use Playground off there again.
Can several companies work with different Kaufland accounts? Yes. Client Key and Secret Key apply per company; in each company you enter the keys of its Kaufland account.
Where is the secret key stored, and how do I get rid of it? It is stored encrypted in the merchantCENTRAL credential store and never displayed. Delete Secret Key in the setup removes it; after that the connector sends nothing to Kaufland until a new key is entered.
Do I have to enter technology partner credentials? No. With these credentials the software identifies itself to Kaufland; they belong to the maker of merchantCENTRAL, and the connector obtains them itself. The setup has no field for them.
What license do I need? A license or the free demo for the Kaufland module, on the marketplace card in the KAUFLAND row. Without it the scheduled tasks wait, and nothing is imported or sent.
Orders
Why does a new order not have a sales order yet? For the first 15 minutes after the purchase, a Kaufland order is Open: the buyer can still cancel, and Kaufland does not release the address yet. The sales order is created as soon as the order is To Be Sent. If another line is still open, the order waits for it, so that it is not missing from the sales order.
From which countries are orders imported? Only from the storefronts that are switched on in the Kaufland Storefront Configuration.
Which customer gets the orders? You decide on the marketplace card in the Data Protection section: with Post to a Collective Customer one collective customer for all orders, otherwise one customer per buyer.
Are the prices in the sales order gross or net? Gross, as the buyer paid them, including shipping costs. The sales order carries them as prices including VAT.
What happens to an item that Business Central does not know? First merchantCENTRAL looks up the offer ID as a SKU (marketplace offer or SKU of a marketplace item). If that finds nothing either, the Hold Order on Unknown Item setting on the marketplace card decides: turned on, the order is held until the SKU is assigned; turned off, no sales order is created until you have entered the EAN as GTIN or item reference of an item. See Troubleshooting.
Are variants recognized? Yes. If the EAN of a line belongs to a variant (barcode item reference), the sales line gets that variant.
Shipping and invoice
How does the shipment notice get to Kaufland? As soon as the shipment is posted and has a tracking number, merchantCENTRAL queues the notice; the scheduled task SYNC-SHIPMENTS sends it within 15 minutes. Details: Kaufland Shipment Notices.
I already reported the shipment in the Kaufland Seller Portal – will it be reported twice? No. If Kaufland rejects the notice because the line has already been sent, the connector sends the tracking numbers as additional packages. A notice that already counts as sent is not sent a second time.
Can I create shipping labels via Kaufland? Not yet. The function is hidden until it has been tested with a live account. Until then, create labels with the merchantCENTRAL shipping module or in the Kaufland Seller Portal.
Do I have to upload the invoices by hand? No. The scheduled task UPLOAD-INVOICES uploads the PDF of every posted sales invoice of a Kaufland order from the last 30 days that is not yet at Kaufland. An invoice goes to Kaufland only once, even if you also upload it by hand.
Returns and refunds
Do I have to refund the buyer myself after an accepted return? No. When Kaufland accepts a return, Kaufland refunds the price of the unit to the buyer itself. From Business Central only the remainder of what the buyer paid for the line can then be refunded, for example its share of the shipping costs.
How is a return credited? With Create Credit Memo on the Kaufland Return. Each accepted return unit remembers its credit memo (Credit Memo No.); units accepted later get a follow-up credit memo. If you delete an unposted credit memo, its units become free again.
And refunds without a return? On the Kaufland Refunds page, Show Refunds Without Credit Memo shows the confirmed refunds that are not on any credit memo yet. With Assign Credit Memo you record which sales credit memo posts the refund.
Can I refund in CZK or PLN? Not from Business Central. Refund buyers of the CZ and PL storefronts in the Kaufland Seller Portal.
Offers, prices and inventory
Why do my prices not arrive at Kaufland? The price task SYNC-PRICES-BC is created switched off – you decide when the sales price lists replace the prices at Kaufland. Each sales channel also needs a price list in the currency of its storefront. See Getting Started.
Where does the price of an offer come from? From the sales price list of the storefront's sales channel, not from the unit price of the item card. For a variant, its price from this list applies.
Can I maintain the stock at Kaufland myself? Yes. Turn off Auto Sync Inventory in the setup; then no inventory sync sends quantities, and the offers keep the quantity Kaufland has.
I have two offers for the same item – why does one have quantity 0? One stock, one offer: at the same location and on the same storefront, only one offer sells an item's stock, otherwise it would be sold twice. Give the second offer a location of its own or delete it.
How do I create many offers at once? Select the products in Kaufland Products and choose Create Offers. One request is sent per product; whatever Kaufland rejects is listed with its reason in the summary.