Cancel Order Line
Dialog for cancelling an order line at Kaufland. Kaufland requires a cancellation reason from a fixed list and does not accept free text. The dialog offers exactly these reasons and can only be confirmed once one is selected.
Opening the Page
- Via the Order Lines → Action Cancel Line
Fields
| Field | Description |
|---|---|
| (Note) | Names the line (product title, otherwise the Order Unit ID). Kaufland cancels it and refunds the amount to the buyer. This cannot be undone. If a sales order already exists for the order, the note names it, because it is not changed. |
| Reason | Cancellation reason (mandatory), see below. |
Cancellation Reasons
The reasons correspond to the Kaufland list. The value sent to Kaufland is shown in parentheses.
| Reason | Meaning According to Kaufland |
|---|---|
Cancelled by Buyer (BuyerCancelled) |
The buyer cancelled the order. |
Shipping Address Undeliverable (ShippingAddressUndeliverable) |
Delivery to the address provided by the buyer is not possible. |
Wrong Catalog Data (WrongCatalogData) |
The description on the marketplace does not match the item in your inventory. |
Other Reason (GeneralAdjustment) |
None of the other reasons applies. |
Merchandise Not Received (MerchandiseNotReceived) |
The buyer reports that the item did not arrive due to shipping problems. |
No Inventory (NoInventory) |
The item is out of stock, temporarily or permanently sold out. |
Delayed Inventory (DelayedInventory) |
The item is out of stock, and the supplier's delivery is delayed. |
Wrong Price (WrongPrice) |
The price on the marketplace was wrong. |
No Reaction from Buyer (NoReactionBuyer) |
The buyer does not respond; the order cannot be completed. |
Undeliverable Region (UndeliverableRegion) |
You do not deliver to the buyer's region. |
Notes
- Only lines that have not been shipped yet can be cancelled (status Open or To Be Sent). Cancellation is blocked for a line whose shipment notice is still waiting to be sent to Kaufland: the package is already on its way.
- If Kaufland rejects the cancellation, Kaufland's message is shown and the line remains unchanged.
- After the cancellation, the line shows the status Cancelled and the reason. The status and totals of the order are recalculated.
- A sales order already created in Business Central is not changed. The message after the cancellation names it. Remove the line there yourself before it is shipped.