eBay Dashboard
The eBay Dashboard is the view of the day: what has to be shipped, what came in, where orders or listings are stuck and what is waiting for you. Every figure opens exactly the records it counted. eBay is not set up here but through the eBay row of the marketplace card in merchantCENTRAL and the setup wizard.
Opening the Page
- Via search: eBay Dashboard
- Via the merchantCENTRAL navigation in the role center: eBay
Notice at the Top
As long as no enabled account with client secret, refresh token and an enabled marketplace exists, the dashboard shows a setup notice. Start the setup wizard then.
Filter
The Sales Channel field limits the figures to one sales channel – one eBay account on one eBay site, for example an account on eBay.de. Empty = all sales channels. Returns, cancellations, payment disputes, offers to interested buyers and messages carry no sales channel and always count over all of them.
Figures
| Tile | Counts | Choosing it opens |
|---|---|---|
| To be sent | Paid, active orders not yet fulfilled; beneath it the earliest ship-by date, which eBay measures you against. | eBay Orders, filtered |
| Orders today | Orders received today, with the trend and the daily average of the last 14 days. | Today's orders |
| Orders with errors | Orders with status Error or On Hold, so still without a sales order. Beneath it, how many merchantCENTRAL holds; the next import retries the others. | Orders with an error |
| Items online | Items that are online at eBay, against all eBay items of the sales channels; beneath it, how many wait for the upload. | Item List, online |
| Listings with errors | Items whose transfer eBay refused; beneath it, how many eBay listings are not yet assigned to an item. | Item list with an error |
Cards
| Card | Content |
|---|---|
| Order status | Orders of the last 30 days, split into Awaiting payment, To be sent, Shipped and Cancelled – every order exactly once. |
| Listings | All items of the sales channels, split into Online, Upload waiting, Not online and Error – each exactly once. |
| Waiting for you | Only what does not resolve itself: orders with errors, payment disputes awaiting you, items with price errors, returns to answer, cancellation requests, offers to interested buyers to answer and conversations with unread messages. Most urgent first; a line appears only once there is something to count. |
| Connection and tasks | eBay API (Live, or Sandbox as soon as an enabled account works in the sandbox), last order import, last stock and price sync of the sales channels, job queue entries of the connector that are switched on, and entries with errors. |
Beneath them is one row per enabled sales channel with today's orders, the ones to be sent and the state: Running, order errors or listing errors. Choosing a row opens the orders of that sales channel. More than six sales channels are summed up in a last row; Show all opens the sub-accounts of merchantCENTRAL.
Actions
All processing actions run through merchantCENTRAL. If eBay is not enabled there or has no valid license, the action stops with a notice before eBay is called.
| Action | Description |
|---|---|
| Refresh | Calculates the figures again. |
| Import Orders | After a confirmation, imports the new orders from eBay and creates the sales orders of the paid ones. |
| Upload Items | Sends the pending item data changes to eBay. |
| Import Returns | Imports the return requests from eBay. |
| Refresh eBay Listings | Reads the listings of all eBay accounts and then opens the eBay Listings. Listings that already belong to a marketplace item only get their listing number, offer ID and online status; all others wait until you assign them to an item. Nothing is created automatically, and nothing is changed at eBay. |
| Listings (group) | Sync stock, refresh listing status (active, inactive, ended), upload variant groups, refresh item specifics. |
| Customer Service (group) | Import cancellations, payment disputes and messages. |
| Advanced (group) | Import finances, campaigns and analytics, register webhooks. |
| Orders, Items, Returns, Cancellations, Payment Disputes, Messages, eBay Listings, Negotiation Offers | Open the lists of daily work. |
| Advanced (navigation) | Needed less often: Listing Issues, variant aspects, categories, carrier mapping, payouts, transactions, campaigns, traffic data, seller standards, webhook subscriptions and notification log and the activity log. |