eBay Returns
The eBay Returns page shows all return requests buyers have submitted on eBay. The connector supports the complete returns workflow via the eBay Post-Order API — from import through decision to refund.
Open the page
- Via search: eBay Returns
- Via the eBay dashboard → Return List
Fields (returns overview)
| Field | Description |
|---|---|
| Return ID | Unique eBay return request ID. |
| Status | Current status in the returns workflow (e.g. Requested, Waiting for Seller, Closed). |
| Reason | Return reason (given by the buyer). |
| eBay Order ID | The associated eBay order. |
| SKU / Title | Item being returned. |
| Refund Amount | Refund amount. |
| Buyer Username | eBay username of the buyer. |
| Request Date | Date the return was requested. |
| Respond By Date | Deadline for the seller response — highlighted once overdue. |
Return card
The return card shows all details of a request, including Buyer Comments, Return Tracking No. and Return Carrier of the return shipment, plus Seller Response and Resolution after the decision.
Actions
| Action | Description |
|---|---|
| Sync Returns | Imports return requests from eBay (list). |
| Refresh | Refreshes the open request from eBay (card). |
| Approve Return | Approves the return — the return shipment is expected. |
| Decline Return | Declines the return; a comment explaining the decision is required. |
| Show Order | Opens the associated eBay order. |
Approve and Decline are only available in the Requested and Waiting for Seller states; after that the request has been decided.
Automation
- Job queue: The
RETURNSentry (eBay: Sync Returns) imports returns every 60 minutes by default. - Webhooks: With notifications enabled, the topics
RETURN_CREATEDandRETURN_CLOSEDtrigger an immediate single-record fetch — new returns appear in near real time.
Tips
Watch the response deadline
The Respond By Date field turns red once the deadline has passed. The Open Returns cue on the dashboard shows all requests waiting for a response.
Refunds
The actual refund is issued from the order card using Issue Full Refund or Issue Partial Refund.