eBay Policies (Business Policies)
The eBay Policies page shows the business policies read from eBay — fulfillment, payment and return policies. It serves as the lookup behind the policy fields on the marketplaces: policies are selected by name rather than by their eBay ID.
The list is read-only on purpose — eBay is the authority. Policies are maintained in the eBay Seller Hub; this page shows what was last read from there.
Open the page
- Via search: eBay Policies
- Via the marketplace list → Policies
Fields
| Field | Description |
|---|---|
| Name | Policy name as it appears in eBay Seller Hub. |
| Policy Type | Fulfillment, payment or return. |
| Description | Description stored on eBay. |
| Account Code / Marketplace Code | Account and marketplace the policy belongs to. |
| Last Synced | When this policy was last read from eBay. |
Actions
| Action | Description |
|---|---|
| Refresh Policies | Re-reads the policies of the selected marketplace from eBay. Policies that no longer exist there are removed here as well. |
Tips
Quick start without own policies
If the account has no policies at all yet, the Create Default Policies action (on the setup card or in the wizard) creates a standard set: DHL parcel with flat rate, eBay Managed Payments, 30-day returns.
Prerequisite: business policies program
eBay accounts must be opted in to business policies — the Opt in to Business Policies action on the setup card does this once.