eBay Payment Disputes
The eBay Payment Disputes page shows payment disputes buyers have opened through their payment providers (e.g. chargebacks). You can review, accept or contest disputes directly in Business Central.
Open the page
- Via search: eBay Payment Disputes
- Via the eBay dashboard → Payment Disputes
Fields
| Field | Description |
|---|---|
| Payment Dispute ID | Unique eBay dispute ID. |
| Status | Current status (Open, Action Needed, Waiting for Seller, Closed). |
| Reason | Reason for the dispute. |
| eBay Order ID | The associated eBay order. |
| Amount | Disputed amount. |
| Buyer Username | eBay username of the buyer. |
| Open Date | Date the dispute was opened. |
| Respond By Date | Response deadline — highlighted once overdue. |
The dispute card additionally shows Seller Response (your reply), Resolution (outcome) and Note (internal notes).
Actions
| Action | Description |
|---|---|
| Sync Disputes | Imports payment disputes from eBay. |
| Refresh | Refreshes the open dispute from eBay. |
| Accept Dispute | Accepts the dispute — you agree with the buyer's claim. Cannot be undone. |
| Contest Dispute | Contests the dispute with a written response. |
| Show Order | Opens the associated eBay order. |
Accept and Contest are only available in the Open, Action Needed and Waiting for Seller states.
Automation
- Job queue: The
DISPUTESentry (eBay: Sync Payment Disputes) runs every 4 hours by default. - Webhooks: The
PAYMENT_DISPUTE_CREATEDtopic fetches new disputes immediately (notifications).
Tips
Keep an eye on open disputes
The Open Disputes cue on the dashboard counts all disputes that require a seller response.
Deadlines are binding
Respond before the Respond By Date — once the deadline passes, eBay usually decides in the buyer's favour.