DPD AT Products
DPD Austria combines a parcel type (shipping mode) with a product (service level). The connector handles most of this combination for you — here is the overview and the rules behind it.
Parcel Types
| Parcel Type | Use |
|---|---|
| DPD (B2B) | Standard shipping to business customers — national and EU |
| B2C | Shipping to private recipients — national and EU |
| primetime | Time-window delivery in Austria (10:00/12:00/17:00, time frame, Saturday) |
| PaketShop Delivery (2S) | Not yet available — follows in a later version |
Set the default parcel type in the setup; you can change it per shipment in the label dialog.
Products
| Code | Product | Parcel Type | Note |
|---|---|---|---|
KP |
Small Parcel | DPD / B2C | Parcels up to 3 kg |
NP |
Normal Parcel | DPD / B2C | Parcels above 3 up to 31.5 kg |
RETURN |
Return | DPD / B2C | Drop-off at a Pickup PaketShop — see Return Labels |
AM1 |
primetime Workday 10:00 | primetime | Delivery by 10:00 on workdays |
AM2 |
primetime Workday 12:00 | primetime | Delivery by 12:00 on workdays |
PM2 |
primetime Workday 17:00 | primetime | Delivery by 17:00 on workdays |
TFR |
primetime Time Window | primetime | Delivery between 12:00 and 17:00 |
AM1-6 / AM2-6 |
primetime Saturday 10:00 / 12:00 | primetime | Saturday delivery |
Product activation by DPD AT
Which products you can use depends on your DPD AT contract. Products that are not activated are rejected by the WEB.Service with an error of the form PR01-X ("product not activated") — request activation from the IT-Kundenberatung. See Troubleshooting.
Automatic Product Selection by Weight
With the default product "Auto (by weight)" the connector chooses at creation time:
Parcel weight ≤ 3.00 kg → KP (Small Parcel)
Parcel weight > 3.00 kg → NP (Normal Parcel)
The product actually sent to DPD AT is stored on the label as the Resolved Product Code — so you can always see what was transmitted.
Recommendation
Keep the auto selection as your default. Only when a shipment should deliberately run differently (e.g. a primetime time window) pick the product manually in the label dialog.
Combination Rules
Before every API call the connector validates that product and parcel type match — you get a clear message instead of a DPD error code:
KP,NP,RETURNrequire parcel type DPD or B2CAM1,AM2,PM2,TFR,AM1-6,AM2-6require parcel type primetime- primetime shipments require a recipient phone number
Value Added Services
| Service | Description | Configuration |
|---|---|---|
| Higher Insurance | Insures the goods value from EUR 520.01 to 15,000 | Amount per label in the dialog; default amount in the setup |
| Predict (Email) | DPD announces the delivery to the recipient by email | Default switchable in the setup; uses the ship-to email address |
Further DPD AT services (cash on delivery, identity check, storage permission, valuable parcel, and more) are planned for a later version.