Setup (Reference)
All settings of the DPD Austria connector in detail. You find the setup on the Shipment Provider Card (hub → Shipment Providers → DPDAT); the fastest way through the initial configuration is the setup wizard.
Authentication
| Field | Meaning |
|---|---|
| API Base URL | Endpoint of the DPD AT WEB.Service (REST). Preset — change only when instructed by support |
| Use Test Account | Fills username, mandant, and MD5 password with the public DPD AT test account. Testing with fictional recipient data only — see Initial Setup |
| Username | Your 9-digit WEB.Service username from the IT-Kundenberatung |
| Mandant | Your client number (usually 1) |
| MD5 Password | Click opens the secure input. Shows Configured (green) or Not configured (red). Only the MD5 hash is stored — encrypted, never in plaintext |
Shipper Address (Optional)
By default DPD AT prints the address stored in your DPD account. Fill these fields only if the label should show a different sender address — e.g. when shipping for a branch office.
| Field | Note |
|---|---|
| Shipper Name / Shipper Address / Shipper Address 2 / Shipper Post Code / Shipper City / Shipper Country Code | Only useful together — avoid half-filled addresses |
| Shipper Phone | Required by DPD AT for some products and destination countries |
| Shipper Email | Mandatory for Shop2Shop (future version) |
| Predict Sender Name | Name shown as the sender in the Predict email to the recipient |
Default Settings
| Field | Meaning |
|---|---|
| Default Parcel Type | DPD (B2B), B2C, or primetime — preset for new labels |
| Default Product | Recommended: Auto (by weight) — KP up to 3 kg, NP above. See Products |
| Default Output Format | PDF or ZPL for shipping labels |
| Label Resolution 300 dpi | Requests labels in 300 instead of 203 dpi — for high-resolution thermal printers |
| Default Weight (g) | Applies when the shipment carries no weight (10–31,500 g) |
| Delivery Note Reference (liefernr) | Which order field is sent as the delivery note number — printed on the label |
| Invoice No. Reference (rechnungsnr) | Which order field is transmitted as the invoice number — not printed on the label |
| Collective Print Format / Offset | Format (A4 4x / A6 / ZPL) and start position for the collective print |
Return Labels
| Field | Meaning |
|---|---|
| Return Label Output Format | PDF or ZPL — independent of the outbound label format |
| Return Label Without Receipt | Creates the return document without the receipt page (noquit). Has no effect while the 2D code is enabled — 2D return labels have no receipt page |
| Digital Return Label (2D Code) | Additionally delivers an Aztec code for paperless PaketShop drop-off (2d) — see Return Labels |
Additional Services
| Field | Meaning |
|---|---|
| Predict Enabled by Default | Automatically adds the Predict email notification to new labels (DPD AT supports Predict via email only) |
| Default Higher Insurance Amount | Preset for the higher insurance (EUR 520.01–15,000); 0 = specify per label |
Self-Booking List (Manifest)
| Field | Meaning |
|---|---|
| Manifest Performs Day Closing | Off = print the list only (mode 1, default) · On = print the list and close the day at DPD AT (mode 2). Details and warnings: Self-Booking List |
Tracking
| Field | Meaning |
|---|---|
| Tracking URL Template | Template for the recipient deep link; %1 is replaced with the parcel number. Preset to the official mydpd.at link. Automatic status polling via the separate WEB.Tracking API (activation per customer number) is planned for a later version |
Recipient Contact Data
Handing a recipient's phone number and email address to a parcel service is a transfer of personal data to a third party — DPD uses them for its own delivery notifications. Whether that happens is not decided by the connector but by a rule you set once per shipment provider. Both fields belong to the hub and therefore sit at the top of the shipment provider card, not in the DPD AT section.
| Field | Meaning |
|---|---|
| Pass Recipient E-Mail to Carrier | When the email address may reach DPD AT. Prerequisite for Predict |
| Pass Recipient Phone to Carrier | When the phone number may reach DPD AT. Prerequisite for Bulgaria, Romania, and primetime |
Both fields share the same four values:
| Value | Effect |
|---|---|
| Never | Never transmitted — not even for a service that needs the value |
| Only when the service requires it | Not stored on the label; handed over for the one shipment whose service cannot be booked without it |
| Only with recorded consent | Transmitted when Recipient Agreed to Carrier Notifications is set on the order or the ship-to address |
| Always (consent handled outside Business Central) | Always transmitted; you document the consent outside Business Central |
The default is Never
A freshly configured DPD AT connection transmits neither the phone number nor the email address. That is the privacy-friendly default — but the decision is yours to make, otherwise Predict and the phone-mandatory cases stay without effect.
Marketplace orders
For orders that came from a marketplace the hub never passes on the buyer's email address, whatever this setting says — marketplace data protection policies require that. The phone number travels only when the chosen service cannot be booked without it.
The consent itself is recorded in Recipient Agreed to Carrier Notifications. It sits on the sales order (for that order) and on the customer's ship-to address (permanently for that address); either one being set is enough.
Retention of Recipient Data
Recipient data does not stay on the label forever. The hub clears it automatically once the shipment has been delivered and the retention period has passed. This is configured centrally in the merchantCENTRAL Setup:
| Field | Meaning |
|---|---|
| Shipment Label Retention (Days) | Days after delivery that recipient data stays on the label. Default 30 |
| Shipment Label Retention Scope | Marketplace orders only (default) or All shipments |
Cleared are the address, phone number, email address, and the stored documents (label, return label, customs document, QR code). Parcel numbers and tracking history are kept. For marketplace orders the clearing cannot be switched off; the scope can only be widened.
Two more pieces of data follow along in the DPD AT connector: the Predict notification address is cleared together with the label, and the address data of collection requests is cleared under scope All shipments based on their collection date — open requests are never touched.
Status
The read-only fields Last Label Created, Labels Created Today, Last Error Message, and Last Error Date/Time show the operating state. Last Manifest DateTime sits in the Self-Booking List (Manifest) group — the same information is more conveniently available on the dashboard.
License
The provider card's license FactBox shows license status, demo expiry, and remaining days. Register Demo starts the free trial period, Refresh License synchronizes the status with the license server.