DPD Austria Shipping Connector
The merchantCENTRAL Shipment DPD AT connector links Microsoft Dynamics 365 Business Central directly to the DPD Austria WEB.Service (Gebrueder Weiss Paketdienst). Create shipping labels, return labels, and the daily self-booking list right from Business Central — no WEB.omat, no duplicate data entry.
What Can the DPD Austria Connector Do?
| Feature | Description |
|---|---|
| Shipping Labels | Labels for DPD and primetime products straight from the sales order, with automatic product selection by weight |
| Return Labels | Return labels for drop-off at a Pickup PaketShop — optionally with a digital 2D code |
| Genuine Cancellation | Cancellation at the DPD AT system — a label only counts as cancelled once DPD AT confirms it |
| Reprint | Retrieve any label again as an official COPY document |
| Collective Print | Print several labels as one document — A4 with 4 labels per page, A6, or ZPL |
| Self-Booking List | Retrieve and archive the manifest for the parcel handover, optionally performing the day closing |
| Pickup Requests | Order one-time pickups at your own site |
| Collection Requests | Have parcels collected at any address and delivered to another address |
| PDF & ZPL | Labels as PDF (laser printers) or ZPL (Zebra thermal printers), in 203 or 300 dpi |
Good to know: what the WEB.Service does not offer
The DPD AT WEB.Service provides no tracking API — the connector therefore stores a configurable tracking link per label for your recipients, but there is no automatic status polling in Business Central. Customs functions are not part of the WEB.Service (EU delivery area). Multi-parcel shipments (multi-colli) and PaketShop delivery (2S) will follow in a later version.
Quick Start in 5 Steps
Step 1: Have Your Credentials Ready
You need three values from the DPD AT IT-Kundenberatung:
- Username (9 digits, e.g.
621XXXXXX) - Mandant (client number, usually
1) - MD5 password (32 hexadecimal characters)
Where do I get credentials?
Credentials are issued by the IT-Kundenberatung department of Gebrueder Weiss Paketdienst GmbH: it-kundenberatung@gwp.dpd.at, phone +43 5 7877 777 (Mon–Fri 8:00–18:00). DPD AT already delivers the password as an MD5 value — your plaintext password is not needed by the interface and is never stored.
No credentials yet? Start immediately with the test account
The connector ships with the public DPD AT test account: simply enable Use Test Account in the setup wizard — all fields are filled in automatically and you can create test labels right away. Use fictional recipient data only.
Step 2: Run the Setup Wizard
- Open search (++alt+q++) and open Assisted Setup
- Start merchantCENTRAL: Set up DPD Austria
- Follow the six steps — details under Initial Setup
Step 3: Test the Connection
In the wizard (or later from the dashboard) click Test Connection. On success you see the DPD AT service status list, e.g. "WEB.Service: Im Betrieb" (operational).
Step 4: Activate the Provider
Open Shipment Providers in the merchantCENTRAL hub, select DPDAT, and activate the provider. A free demo license can be started directly from the provider card.
Step 5: Create Your First Label
- Open a sales order with an Austrian ship-to address
- Run Create Label and pick DPD Austria
- The label is stored as a PDF and can be printed immediately
→ Detailed guide: Creating Labels
The Connector's Pages
| Page | Purpose |
|---|---|
| DPD Austria Dashboard | KPIs (labels today/month, returns, cancellations, errors, pickups) and all actions in one place |
| Shipment Provider Card (DPDAT) | Setup including license management — see Setup (Reference) |
| DPD AT Pickup Requests | One-time pickups — see Pickup Requests |
| DPD AT Collection Requests | Collection at third-party addresses — see Collection Requests |
| DPD AT Self-Booking Lists | Archive of retrieved manifests — see Self-Booking List |
Support
Questions about the connector: support@altenbrand.de · Questions about your DPD AT account, product activations, or credentials: it-kundenberatung@gwp.dpd.at