Collection Requests
With a collection request DPD Austria picks up parcels at any address and delivers them to another address. The classic use case: a customer return that DPD collects directly at your customer's door and brings to your warehouse.
| Pickup address | Delivery address | |
|---|---|---|
| Customer return | Your customer's address | Your warehouse |
| Supplier pickup | Your supplier | Your warehouse or directly your customer |
The pickup location only needs to have the parcel packed transport-safe — no label is required, the driver brings it along.
Creating a Collection Request
- Open DPD AT Collection Requests (search, or Dashboard → Collection Requests) and create a new request
- Fill in the card:
General
| Field | Meaning |
|---|---|
| Collection Date | Requested pickup day (not in the past) |
| Parcel Type / Product | DPD with Small Parcel (up to 3 kg) or Normal Parcel — or primetime with a workday window (AM1/AM2/PM2/TFR) |
| Parcel Count | Number of parcels to collect |
| Reference | Your reference or delivery note number (max. 30 characters) |
| Predict Notification | DPD announces the collection by email to the pickup email address |
| Remark | Free text for the driver, e.g. notes about the pickup location |
| Pickup Contact / Pickup Phone | On-site contact in case the driver has to call ahead |
Pickup Address — where DPD collects (name, street, post code, city, country are mandatory; email for Predict)
Delivery Address — where DPD delivers. The action Delivery Address from Company fills it with your company address in one click — the standard case for returns.
- Click Send to DPD AT
Retention of the pickup address
The address data of a collection request is personal data and is subject to the hub's automatic clearing: with Shipment Label Retention Scope set to All shipments it is cleared once the retention period has passed, measured from the collection date. Open requests are never touched. See Retention of Recipient Data.
Status and Rules
Same as for pickup requests: Open → freely editable, Sent → confirmed by DPD AT, immutable and not deletable, Error → correctable via Reset to Open.
Product rules
The connector validates the combination before sending: DPD collections allow only Small/Normal Parcel, primetime collections only the workday windows — Saturday windows and B2C are not available for collections (WEB.Service requirement).
Which Function When?
| You want to… | Right feature |
|---|---|
| Have parcels collected at your site | Pickup request |
| Give the customer a label for PaketShop drop-off | Return label |
| Have DPD collect at your customer's | Collection request (this page) |