Amazon Orders
This list shows the Amazon orders in the central order table of merchantCENTRAL, newest first. From here you import orders, open the related sales order, acknowledge orders at Amazon and take over cancellations.
Opening the Page
- Via search: Amazon Orders
- Via the Amazon Dashboard → Navigate → Orders
- Via the order figures in the overview of the Amazon Dashboard, such as Orders today, To be shipped or a status on the Order status card: the list is then filtered to the orders counted. A marketplace line opens the orders of its marketplace.
Fields
| Field | Description |
|---|---|
| Amazon Order ID | Identifies the order on Amazon (format 302-NNNNNNN-NNNNNNN). |
| Status | Processing status of the order, highlighted in color (see below). |
| Sales Order No. | The sales order in Business Central. Clicking it opens the order. |
| Customer Name | Name of the buyer from the Amazon order. |
| Order Date | When the order was placed on Amazon. |
| Total Amount | Total order amount. |
| Currency Code | Order currency. |
| Shipping Amount | Shipping cost of the order. |
| Import Date/Time | When the order was imported into Business Central. |
Hidden by default: Entry No., Ship-to Name, Ship-to City, Ship-to Country/Region Code and Payment Type.
Status
| Status | Meaning |
|---|---|
| New | The order has been created; the sales order is still pending (highlighted). |
| Imported (green) | The sales order has been created. |
| Partially Shipped / Shipped (green for Shipped) | Partially or fully shipped. |
| Invoiced | The invoice has been posted. |
| Cancelled (blue) | Cancelled at Amazon. |
| Error (red) | Processing failed; the Amazon Order card shows the reason. |
| On Hold | Held back by the hub because the order contains a SKU that is not mapped to any item (see Tips). |
The status only moves forward: when you post the shipment and the invoice of the sales order, merchantCENTRAL sets the order to Partially Shipped, Shipped or Invoiced.
Actions
Process
| Action | Description |
|---|---|
| Import Orders | Imports new orders of all marketplaces with Use for Orders and creates the sales orders (if no marketplace has it, those of the home marketplace). |
| Import Single Order | Imports one specific order by its Amazon Order ID, which you enter in the Amazon Order Import dialog. The message tells you whether it was imported, already existed, was not found on Amazon (or has no data) or was skipped because of its status. If the import fails, the Amazon Order Import Errors page shows the reason. |
| Open Sales Order | Opens the sales order of the selected order. |
Actions
These actions are in the Actions menu of the action bar.
| Action | Description |
|---|---|
| Acknowledge Pending Orders | Reports to Amazon the orders of the last 7 days that became sales orders and have not been acknowledged yet – per marketplace with Use for Orders. With Acknowledge Orders Automatically in the Amazon Settings, every order import does this by itself. |
| Acknowledge Single Order | Acknowledges a single order at Amazon. An order that has already been acknowledged counts as done and is not sent again. The message tells you whether the acknowledgement succeeded. |
| Apply Amazon Cancellation | Takes over the cancellation of a single Amazon order right away instead of with the next order import. The order must be cancelled at Amazon; otherwise the connector tells you to cancel it in Seller Central first. The message states what merchantCENTRAL did with the sales order. |
| Check Open Orders for Cancellations | After you confirm, asks Amazon for the status of every open Amazon order – sales orders that have not been shipped yet, and orders on hold – and takes over the cancellations. The order import finds new cancellations by itself; use this action if you suspect that one was missed. One call to Amazon per order. |
Acknowledge Single Order and Apply Amazon Cancellation ask for the Amazon Order ID in the Amazon Order Import dialog. They work on the marketplace on which the order was placed; if merchantCENTRAL does not know the order, on the home marketplace.
Related
These actions are in the Related menu of the action bar.
| Action | Description |
|---|---|
| Order Cancellations | Opens the hub's Order Cancellations with the cancelled Amazon orders. The order import takes over every cancellation; whatever could not be changed automatically – an order that has already been picked, shipped or invoiced – is listed there as Action Required. |
| Open Dashboard | Opens the Amazon Dashboard. |
Tips
Which orders are imported
Orders you ship yourself (MFN) come in as soon as Amazon releases them for shipping (Unshipped or PartiallyShipped). Orders that Amazon ships (FBA) only come in once Amazon has shipped them (Shipped); they get the FBA location from the Amazon Settings. Pending orders are left out until Amazon changes their status. Orders whose import fails are listed on the Amazon Order Import Errors page.
On Hold – unknown SKU
If the marketplace is set up this way in the hub, merchantCENTRAL holds back an order with an unknown SKU instead of letting it fail. Map the SKU as a marketplace offer or on the marketplace item and import the held order again in the hub – it is then created from the stored data.
Orders without a sales order
Refresh Historical Orders on the Amazon Administration loads your Amazon orders of the home marketplace since 2020 into this list – for the revenue statistics only, without a sales order and without buyer names. No sales order is created from such orders later.
Data protection
The hub anonymizes the buyer data of the orders (name, address, contact) after the retention period that is set up. Order ID, amounts and status are kept.