Amazon Listing Issues
This page displays all detected issues with Amazon listings, each for the marketplace on which Amazon reports them. Issues are identified by the listing issue scanner and can be filtered by severity.
Opening the Page
- Via search: Amazon Listing Issues
- Via the Amazon Dashboard → Navigate → Listing Issues (all marketplaces)
- Via the Amazon Items list or the Amazon Item Card → Show Listing Issues (filtered to the item and its marketplace)
Fields
| Field | Description |
|---|---|
| Severity | Severity of the issue. Color-highlighted: |
| • Error (red) — Critical issue, listing not possible | |
| • Warning (yellow) — Warning, listing possible but suboptimal | |
| • Info (gray) — Optimization hint | |
| Item No. | BC item number. |
| SKU | Amazon SKU, exactly as Amazon keeps it (upper and lower case are preserved). |
| ASIN | Amazon ASIN. |
| Issue Code | Error code (highlighted in yellow). |
| Issue Message | Detailed error description. |
| Affected Attributes | Affected attributes/fields. |
| Resolved | Indicates whether the issue has been resolved. |
| Last Updated | Timestamp of the last update. |
| Marketplace, Marketplace ID | Marketplace (e.g. DE) and its Marketplace ID on which Amazon reports the issue (hidden by default). |
Views
| View | Description |
|---|---|
| Open Issues | Shows only unresolved issues. |
| Errors | Shows only unresolved errors (Error severity). |
| Warnings | Shows only unresolved warnings. |
Actions
| Action | Description |
|---|---|
| Refresh Issues | On all marketplaces, asks Amazon for the issues of the items with an ASIN whose listing is Inactive, Incomplete, Blocked or Suppressed, and updates the list. The message states the number of items checked and the number of issues. |
| Mark as Resolved | Manually marks the selected issue as resolved. |
| Open Amazon Item | Opens the Amazon Item Card of the affected item. |
| Cleanup Resolved Issues | After a confirmation, deletes resolved issues older than 30 days. |
| Open Issues | Filters to unresolved issues. |
| Errors Only | Filters to unresolved errors. |
| Show All | Removes all filters. |
Tips
Each item on its own marketplace
Every scan – Refresh Issues, Refresh Listing Issues in the Amazon Items list, Refresh Listing Issues on the Amazon Item Card and the nightly job LISTING_ISSUES – queries each item on its own marketplace and saves the issues there. If Amazon returns an empty issue list for a listing, its open issues count as resolved. If the query fails, the open issues remain; the Amazon Activity Log states the reason, and Refresh Listing Issues says in its message that the issues are unknown.
Marketplace not set up
No scan queries a marketplace without a marketplace participation with a Marketplace ID. Refresh Listing Issues in the item list counts its lines as Skipped (marketplace not set up), and the Activity Log names the marketplace. Refresh Listing Issues on the item card stops with the error Marketplace not set up; with Open Marketplace Participations, the error message opens the marketplace participations.