Amazon Refunds Without Return
This page shows refunds of orders that Amazon shipped (FBA) for which no goods came back – a lost parcel, a refund without return, a price reduction – and the sales credit memos without an inventory receipt that were created from them. Without such a credit memo, revenue, sales tax and the customer account would remain too high, because Amazon paid the money back to the buyer long ago.
Opening the Page
- Via search: Amazon Refunds Without Return (also returnless refund, FBA refund)
- Via the Amazon Dashboard → Related → Refunds Without Return
FBA and settlements only
The page only opens if Enable FBA is turned on in the Amazon Settings. The refunds come from the Amazon settlements, so only with the AMAZON-SETTLE add-on module (see Settlements); without it, the page stays empty.
How a Refund Becomes a Credit Memo
Once a day, the returns import (the REFUNDS job or Import Returns on the Amazon Dashboard) goes through the refunds of the imported settlements – the lines with the item price of a refund (Refund, Principal). It waits until a refund is 30 days old: that is how long a return has to appear in Amazon's returns report. Then it decides per order and SKU:
- A return of the SKU came (see Amazon Returns), or a credit memo or return order of the order already credits the item – then no credit memo; Skip Reason tells you why. A return of a different SKU or a credit memo for a different item of the same order does not block it.
- The order was not shipped by Amazon – no credit memo; you credit a refund without return for an order you shipped yourself by hand.
- Otherwise a sales credit memo is created for the customer of the invoice, with a G/L account line instead of an item line: to the sales credit memo account of the general posting setup of the sale or, if there is none, to its sales account. The amount is the refunded item price including tax; the credit memo uses prices including VAT and takes over the posting groups, VAT country/region and dimensions of the invoice. Revenue and sales tax are reversed; the inventory stays untouched.
You post the credit memo yourself, like any other sales credit memo.
On its first run, the connector starts 30 days back, after an Amazon Data Takeover at its cut-over date. Older refunds stay with whoever handled them so far.
If a Return Comes Later After All
The units that a refund paid back in full are in Qty. Credited. If a return of this SKU comes after that, it takes up these units: if all of its units are already credited, the return becomes Skipped and gets no second credit memo; if only some of them are, it comes with the remaining quantity. The FBA reconciliation (Suggest FBA Adjustments, see Amazon FBA Ledger Entries) takes care of the unit that came back at Amazon. A partial refund, such as a price reduction, credits no unit – a return of the unit then still gets its credit memo.
Fields
| Field | Description |
|---|---|
| Refund Date | When Amazon refunded the buyer. |
| Amazon Order ID | Refunded Amazon order. |
| SKU | Your SKU at Amazon. |
| Amount | Amount refunded for the item according to the settlement; with a credit memo, the item price including tax. |
| Qty. Credited | Units that the refund paid back in full: the amount divided by the gross price of the unit on the invoice, rounded down, at most the quantity sold. |
| Credit Memo No. | Sales credit memo without an inventory receipt that was created for the refund. Post it like any other credit memo. |
| Qty. Taken by Returns | Units of this refund that a return arriving later did not credit a second time (hidden by default). |
| Failed Attempts | How often creating the credit memo failed. After three attempts, the returns import gives up; the Skip Reason gives the cause (hidden by default). |
| Skip Reason | Why the refund did not become a credit memo, such as A return of the SKU came; it is credited with the return., A credit memo or return order of the order credits the item already. or Not an order Amazon shipped … – or why creating it failed. |
| Settlement ID | Settlement with which the refund was paid. |
| Created At | When the refund was processed (hidden by default). |
Actions
| Action | Description |
|---|---|
| Create Credit Memos | After a confirmation, credits the refunds that are older than 30 days and that no return came for as credit memos without an inventory receipt. Each refund runs on its own. The message states the number of credit memos created. The returns import does this on every run. |
| Credit Memo | Opens the sales credit memo of the line as long as it is not posted. |
Tips
If no credit memo is created
- No posted invoice has the Amazon order … as external document no. – The order is not invoiced in Business Central, e.g. because it was before the cut-over date or the automation for FBA orders is turned off.
- No item has the Amazon SKU …, or invoice … does not sell it. – Map the SKU to the item.
- The general posting setup … has neither a sales credit memo account nor a sales account. – Add the accounts in the General Posting Setup.
The returns import tries again on the next runs, three times in total.
Reimbursements for lost warehouse goods
This page concerns refunds to buyers. What Amazon reimburses you for units that were lost or damaged in the fulfillment center is shown in the Amazon FBA Reimbursements and the Amazon FBA Open Losses.