Return Labels
Overview
The Hermes Connector supports the creation of standalone return labels. Return labels can be created independently from the original shipment and included with the parcel for the customer.
Workflow
flowchart LR
A[Request Return] --> B[Hub: Create Return Label]
B --> C[Hermes API: Return Order]
C --> D[Receive Return Label]
D --> E[Print / Send Label]
- A return is requested (manually or via the marketplace)
- The Hub triggers return label creation
- The Hermes API creates the return label
- The label is returned as PDF/ZPL
- The label is printed or sent to the customer via email
Create Return Label
Via the Shipment List
- Open the merchantCENTRAL Shipment List
- Select the shipment for which a return should be created
- Click Create Return Label
- The return label is created in the configured return format
Required Data
| Data | Description |
|---|---|
| Return Recipient | Your sender address (from the Hermes Setup) |
| Return Sender | End customer address (delivery address of the original shipment) |
| Parcel Class | Size of the return parcel |
Formats
Return labels use the return formats configured in the Setup:
| Setting | Description |
|---|---|
| Retoure Label Format | Print format of the return label (e.g., PDF A6) |
| Retoure Doc Format | Document format (PDF or ZPL2) |
Practical Tip
Return labels are often created as PDF and included with the parcel so the customer can use them if needed. Use PDF as the return document format for this purpose.
Return Addresses
For a return, the addresses are inverted:
| Role | Original Shipment | Return |
|---|---|---|
| Sender | Your company | End customer |
| Recipient | End customer | Your company |
The sender address of the return is the delivery address of the original shipment. The recipient address is your company address from the Hermes Setup.
Tracking for Returns
Return labels receive their own Tracking Number. When tracking is enabled, the return status is also tracked automatically.
Limitations
| Limitation | Description |
|---|---|
| Domestic only | Returns are only possible within Germany |
| No cancellation | Created return labels cannot be cancelled |
| No pickup service | Hermes does not offer return pickups — the customer must bring the parcel to a PaketShop |