Kaufland Refunds
Log of all refunds that were sent from Business Central to Kaufland, newest first. Kaufland offers no way to retrieve refunds; this list is therefore the only record of them. Refunds made in the Kaufland Seller Portal or by Kaufland itself are not included.
The list is read-only; only an unconfirmed refund can be deleted with Delete Unconfirmed Refund. Refunds are sent via the Send Refund dialog; see How It Works there.
Opening the Page
- Via search (“Kaufland Refunds”).
- In the Order Card via the action Refunds (filtered to the order).
- By clicking Refunded Amount in the Order Subpage or the Return Units Subpage (filtered to the line).
Fields
| Field | Description |
|---|---|
| Sent At | Time at which Kaufland confirmed the refund; for an unconfirmed refund, the time it was sent. |
| Order ID | Kaufland order of the refunded line. |
| Order Unit ID | Refunded Kaufland order line. |
| Storefront | Storefront through which the line was sold. |
| EAN | EAN of the refunded item. |
| Product Title | Refunded item. |
| Amount | Refunded amount including VAT. |
| Currency Code | Currency of the amount. |
| Reason | Refund reason sent to Kaufland. |
| Return ID | Return from which the refund was sent (empty for refunds from the order). |
| Return Unit ID | Return unit from which the refund was sent (hidden by default). |
| Sent By | User who sent the refund. |
| Status | Confirmed: Kaufland has confirmed the refund. Unconfirmed (highlighted): Kaufland did not answer and may have refunded anyway – check the order in the Kaufland Seller Portal. Until you delete the refund, it counts against what can still be refunded for the line. |
| Error Message | Why the refund is unconfirmed: the error of the request to Kaufland. |
Actions
| Action | Description |
|---|---|
| Delete Unconfirmed Refund | After confirmation, deletes an unconfirmed refund – only do this if the Kaufland Seller Portal shows that the buyer did not receive the money. After that, it no longer counts against what can still be refunded. Only active for Unconfirmed; a confirmed refund cannot be deleted. |
| View Order | Opens the Order Card of the order. |
| View Return | Opens the Return Card of the return from which the refund was sent. |