Conrad Returns
The Conrad Returns page displays all returns submitted by customers through the Conrad Marketplace. The connector supports the full Mirakl return workflow.
Opening the Page
- Via search: Conrad Returns
- Via the Conrad Dashboard → Returns
Fields (Return Overview)
| Field | Description |
|---|---|
| Return Id | Unique Mirakl return number. |
| Order Id | The related Conrad order number. |
| State | Current state in the return workflow. |
| Customer Name | Name of the customer. |
| Created Date | Creation date of the return. |
Return Workflow
| Action | API | Description |
|---|---|---|
| Accept | RT21 | Accept the return — shipment back is expected. |
| Receive | RT25 | Confirm receipt — goods have arrived. |
| Compliance | RT26 | Quality check — assess the condition of returned goods. |
| Close | RT27 | Close the return — release refund. |
| Cancel | RT29 | Reject/cancel the return. |
Return Card
The return card shows header data and lines of a single return.
Lines
| Field | Description |
|---|---|
| Item No. | BC item number. |
| SKU | Conrad/Mirakl SKU. |
| Quantity | Return quantity. |
| Reason | Return reason (provided by customer). |
Tips
Automatic Sync
Set up a Job Queue entry to import returns regularly (RT11). This ensures new returns appear in Business Central promptly.
Workflow Order
Follow the workflow: Accept → Receive → Compliance → Close. Each step must be executed in the correct order.