Tracking
Shipment tracking for DHL Express shipments.
Overview
The DHL Express Connector provides integrated tracking via the MyDHL API. You can track shipment status directly in Business Central without visiting the DHL website.
Retrieve Tracking Status
Single Shipment
- Open the Shipment Label in the Shipment Labels list
- Click Track Shipment
- The API returns all tracking events
- Events are displayed in the Tracking History
Via the Dashboard
- Open the DHL Express Dashboard
- Click Track All
- All open shipments are updated
Tracking Events
The API returns a chronological list of all shipment events:
| Field | Description |
|---|---|
| Date/Time | Event timestamp |
| Location | Location (city, country) |
| Status | Status description |
| Status Code | DHL internal status code |
Key Status Codes
| Code | Meaning | Description |
|---|---|---|
| PU | Picked Up | Shipment collected by DHL |
| PL | Processed at Location | Processing at DHL hub |
| DF | Departed Facility | Left hub |
| AF | Arrived at Facility | Arrived at next hub |
| CC | Customs Cleared | Customs clearance granted |
| WC | With Delivery Courier | Out for delivery |
| OK | Delivered | Successfully delivered |
| NH | Not Home | Recipient not available |
| RT | Returned | Return initiated |
Automatic Tracking
The connector can track shipments automatically:
| Setting | Description |
|---|---|
| Auto Track Interval | Interval for automatic tracking queries |
| Track Until Delivered | Stop tracking after delivery |
| Track Until Days | Maximum tracking days (fallback) |
Tracking Number
The tracking number is automatically assigned by DHL during label creation and stored in the Tracking No. field. You can also use this number externally at www.dhl.com/tracking.
Dashboard Status Overview
| Tile | Description |
|---|---|
| In Transit | Shipments in transit |
| Delivered | Delivered shipments |
| Exception | Shipments with problems |
| Pending Pickup | Shipments awaiting pickup |
Notifications
Email notifications can be triggered for specific tracking events:
- Successful delivery (OK)
- Failed delivery attempt (NH)
- Customs issue (CM/CD)
- Shipment returned (RT)