Conrad Incidents
The Conrad Incidents page displays all marketplace incidents (claims, disputes) reported through the Mirakl platform.
Opening the Page
- Via search: Conrad Incidents
- Via the Conrad Dashboard → Incidents
Fields
| Field | Description |
|---|---|
| Incident Id | Unique Mirakl incident number. |
| Status | Current status: Open, Waiting Seller, Waiting Operator, Closed. |
| Requires Action | Indicates whether seller action is required. |
| Order Id | The related Conrad order number. |
| Reason Label | Reason for the incident (e.g. Not received, Damaged). |
| Customer Name | Name of the customer who filed the incident. |
| Created Date | Date when the incident was created. |
| Last Updated | Date of the last update. |
Actions
| Action | Description |
|---|---|
| Sync Incidents | Imports current incidents from Conrad/Mirakl (IN01). |
| Open Order | Opens the related Conrad order. |
Tips
Action Required
Pay special attention to incidents with Requires Action = Yes. These must be addressed within the timeframe specified by Conrad to avoid penalties.
Automatic Sync
Set up a Job Queue entry to synchronize incidents regularly. This ensures you never miss time-critical claims.