Kaufland Returns
List view of all Kaufland returns, newest first. Shows processing status, Kaufland status, buyer, tracking and credit memo. Clicking a return opens the Kaufland Return card.
The nightly data protection run clears the buyer data and notes of a return once the retention period has expired – see Data Protection.
Opening the Page
- Via search: Kaufland Returns
- Via the Kaufland Dashboard → Returns
- Via the Kaufland Dashboard → card Waiting for you → Returns to decide (only the returns awaiting your decision)
Fields
| Field | Description |
|---|---|
| Return ID | Unique Kaufland return ID. |
| Storefront | Kaufland storefront (country) in which the return was created. |
| Order ID | Kaufland order the returned units belong to. Kaufland does not send it with the return; the connector derives it from the units. |
| Processing Status | Where the return stands for you, derived from its units (color-coded): Awaiting Return (yellow: package on its way), To Decide (red: a unit has arrived and is waiting to be accepted, rejected, repaired or clarified), In Clarification (red: waiting for you as well), In Repair (yellow), Completed (green: all units accepted, rejected or closed). |
| Status | Status of the return at Kaufland. It follows the return package: Return Requested, Label Generated, Package Sent, Package Received, Label Deleted. |
| Buyer Name | Name of the buyer from the Kaufland order, if the order is in Business Central. |
| Created At | Time the return was created. |
| Updated At | Last change at Kaufland (hidden by default). |
| Package Tracking No. | Tracking number of the return shipment. |
| Credit Memo No. | The credit memo created last for the accepted units of this return (Create Credit Memo on the Kaufland Return). Which credit memo belongs to which unit is shown in the Return Units. Empty as long as none was created. |
| Sync Status | Whether the last import of the return succeeded. A return with Error is read again first on the next import. |
| Sync Error | Reason for the error (hidden by default). |
FactBox “Return Units”
Shows a preview of the returned units (EAN, product title, status, return reason), see Return Units (FactBox).
Views
| View | Description |
|---|---|
| Completed without Credit Memo | Completed returns for which no credit memo was ever created: the invoice in Business Central still stands at the full amount. Create it with Create Credit Memo on the Kaufland Return; rejected returns do not need one. The view only checks the Credit Memo No. field of the return. A unit accepted later without a credit memo, or a deleted unposted credit memo, shows by Create Credit Memo being active again on the return card. |
Actions
| Action | Description |
|---|---|
| Import Returns | Imports the returns of every enabled storefront (see Kaufland Storefront Configuration). Only while no storefront is configured at all does the import read the default storefront of the setup. If every storefront is switched off, nothing is imported. See How the Import Works. |
| Refresh Return | Reads the selected return again from Kaufland, including its units and the buyer. |
| Show Marketplace Order | Opens the Kaufland order of the return on the merchantCENTRAL Marketplace Order card. |
How the Import Works
- Open returns first: Returns with the processing status To Decide, In Clarification or In Repair, as well as returns with an import error, are read again on every run. This way, a decision made in the Kaufland Seller Portal also arrives. Open returns whose buyer data the data protection run has already cleared are left out; they are read again as soon as Kaufland reports a change.
- Changed returns: For each storefront, the import only requests the returns that have changed since the last complete import (with a 10-minute overlap). The first import of a storefront goes back 30 days. The time is shown on the storefront card (Kaufland Storefront Configuration) under Returns Imported Until; Import Returns Again resets it.
- Each return in full and on its own: The list from Kaufland contains neither units nor buyer. Each return is therefore read individually with its units and the buyer and saved on its own right away. A decision you make during the import does not wait for the end of the run.
- Item and price of the units: Kaufland provides neither on the return unit. The connector takes both from the imported order line. If the order is not in Business Central (for example, it was placed before the connector was set up), the connector asks Kaufland for the order unit once.
If a storefront cannot be read, the others continue; the error is shown in the hub's Marketplace Activity Log, and the storefront keeps its import time. If a single return cannot be read, it remains with Sync Status = Error and does not hold up the import of the others. If no storefront at all can be read, the import stops with the message from Kaufland.
The scheduled task IMPORT-RETURNS (see Kaufland Scheduled Tasks) runs the same import every 30 minutes; it is created enabled. If it is disabled, the Kaufland Dashboard reports this on the card Waiting for you under Return or ticket import switched off.