Kaufland Ticket
A Kaufland ticket with all messages. Here you reply to the buyer and close the ticket; all other information comes from Kaufland.
Opening the Page
Fields
General
| Field |
Description |
| Ticket ID |
Kaufland ticket ID. |
| Storefront |
Storefront (country) of the ticket. |
| Status |
Open, Closed by Buyer, Closed by Seller, Closed or Closed by Customer Service. Red while the buyer is waiting for your reply, yellow while the ticket is open and waiting for the buyer; gray once it is closed. |
| Awaiting Your Reply |
The buyer is waiting for your reply. Kaufland clears the flag as soon as you send a message that is not an interim notice. Color-coded like Status. |
| Reason |
Reason for the ticket, for example Product Defect or Product Not Delivered. |
| Topic |
More specific topic, if the buyer selected one. |
| Fulfillment Type |
Whether you or Kaufland shipped the order units. |
Order
| Field |
Description |
| Order ID |
The Kaufland order concerned. |
| Order Unit IDs |
The order units of the ticket. |
Buyer
| Field |
Description |
| Buyer Name |
Name of the buyer from the order. |
| Buyer Email |
Email address Kaufland gives for the buyer. |
| Buyer ID |
Buyer ID at Kaufland (under Show more). |
Messages
The Messages section shows the messages of the ticket, oldest first. See Messages (Subpage).
Files
The Files section shows what the buyer, Kaufland or you have attached; clicking the file name opens the file at Kaufland. See Files (Subpage).
Import
| Field |
Description |
| Created At |
Time the ticket was opened. |
| Updated At |
Last change at Kaufland. |
| Last Synced |
Last retrieval from Kaufland. |
| Sync Status |
Whether the last import succeeded. |
| Sync Error |
Why the ticket could not be read last time. |
Actions
| Action |
Description |
| Refresh Ticket |
Reads the ticket again from Kaufland, including its messages. |
| Send Message |
Sends a message to the buyer, with files if needed. Opens the Send Message dialog. |
| Close Ticket |
Closes the ticket at Kaufland, after a confirmation that names the ticket (default No). Only active as long as it is Open or only Closed by Buyer. |
| Show Marketplace Order |
Opens the Kaufland order the ticket is about on the merchantCENTRAL Marketplace Order card. |
After sending and after closing, the connector reads the ticket again immediately so that messages and status are correct. If Kaufland does not provide it at that moment, the message is still sent or the ticket still closed; the ticket then shows Sync Status = Error and is read first on the next import. Do not send the message again in that case.