Send Refund
Dialog for a refund to the buyer via Kaufland. A refund always applies to a single order unit and is possible independently of a return, for example for a delivery delay, damage in delivery, or postage and return postage.
Opening the Page
- On the Marketplace Order card of a Kaufland order via the Order Lines → Channel → action Send Refund. The action is blocked while the order unit is Open (the first minutes during which the buyer can still cancel), if it is Cancelled, if Kaufland has already refunded it (Returned and Refunded), if its status is unknown, or if nothing is left to refund.
- On the Kaufland Return via the Return Units, action Send Refund. This also works if the order is not in Business Central. If it is, the same restrictions apply as on the order lines.
Fields
Order Unit
| Field | Description |
|---|---|
| Order ID | Kaufland order of the unit. Read-only. |
| Order Unit ID | Kaufland ID of the order unit being refunded. Read-only. |
| Product Title | Product of the unit. Read-only. |
| Paid by the Buyer | What the buyer paid for the unit, including VAT and shipping costs. If the order is not in Business Central, only the price of the return unit is known. |
| Refunded Before | What has already been refunded for the unit from Business Central, including unconfirmed refunds. Refunds made in the Kaufland Seller Portal or by Kaufland itself are not included. |
| Refundable Amount | Maximum amount of this refund: the amount paid, less the refunds before and – once the return of the unit is accepted – less the price of the unit, which Kaufland then refunds itself. |
| Currency Code | Currency of the unit. Kaufland refunds in this currency. |
Refund
| Field | Description |
|---|---|
| Refund Amount | Refund amount including VAT. Mandatory, greater than zero, at most two decimal places (Kaufland refunds whole cents). No amount is suggested on purpose. |
| Refund Reason | Reason for the refund, mandatory. Kaufland only accepts fixed reasons: Defect, Damaged in Delivery, Delivery Delay, Incomplete Delivery, Incorrect Delivery, Postage Fee, Return Postage Fee, Other Reason. |
How It Works
With OK, the connector checks the currency, the status of the order unit, the reason and the amount. A unit that is open, cancelled or already refunded by Kaufland (Returned and Refunded) does not get a refund. If the amount exceeds the refundable amount, the message states what the buyer paid, what was refunded before and – after an accepted return – which price Kaufland refunds itself.
After you confirm, the connector first saves the refund as Unconfirmed in the Kaufland Refunds – from then on, it counts in Refunded Before and in the Refunded Amount field of the order line or return unit – and then sends it to Kaufland. The refund cannot be reversed.
- Kaufland confirms: the refund is set to Confirmed.
- Kaufland refuses (response with a 4xx status code): nothing was refunded. The entry is removed again, and the message from Kaufland appears.
- No response (for example a timeout or server error): whether the buyer received the money is unclear. The refund remains Unconfirmed, with the error in Error Message, and continues to count. Check the order in the Kaufland Seller Portal; if Kaufland did not refund, delete the refund in the Kaufland Refunds with Delete Unconfirmed Refund.
If an entry is not valid, the dialog stays open with your entries and shows the message. After sending, the dialog does not send the same refund a second time: if it reports an error afterwards, close it and check the Kaufland Refunds before you refund again. Kaufland may already have refunded in that case.
Refunds in the Seller Portal and after an accepted return
Kaufland offers no way to retrieve refunds. Business Central therefore only knows the refunds sent from Business Central. Refunds made in the Kaufland Seller Portal or by Kaufland itself are not included in Refunded Before; the final check of the amount is done by Kaufland. The one exception: after a return unit is accepted, Kaufland refunds its price itself. That price is deducted from the refundable amount so that it is not refunded a second time from Business Central – whether you refund from the order or from the return.
Refunds in foreign currency (CZK, PLN)
Only refunds in euros can be sent from Business Central. For a unit of the CZ or PL storefront, the dialog reports on OK that refunds in this currency cannot be sent from Business Central. Background: Kaufland expects the amount as a whole number in cents; for koruna and złoty it is not clearly documented which unit is meant. Refund these buyers in the Kaufland Seller Portal.
A refund does not change the invoice in Business Central and does not create a credit memo. The message after sending reminds you to record the refund with a credit memo; then assign it in the Kaufland Refunds with Assign Credit Memo.