Marketplace Order
The Marketplace Order card shows an imported order of a marketplace or shop: its lines, amounts, addresses, the sales order in Business Central and the tracking. It is laid out and operated the same for every marketplace; connectors only add their own fields and actions. The title names marketplace and order, for example Shopify - #1023.
Opening the page
- In the Marketplace Orders or the order list of a marketplace, choose an order
- From the sales order, the posted shipment and the posted sales invoice: choose the Marketplace Order No. field or the Show Marketplace Order action
- From the tracking entries and the order cancellations: Show Marketplace Order
The posted shipment, the posted sales invoice and the posted sales credit memo also carry, under Marketplace, the actions Send Shipment Confirmation, Upload Invoice and Upload Credit Memo – the same for every marketplace whose connector offers them. The shipment confirmation is available once the shipment has a tracking number. Both actions ask first, check that the marketplace is licensed and enabled, and write the result to the activity log.
The same actions are on the Posted Sales Shipments, Posted Sales Invoices and Posted Sales Credit Memos lists, there also for several selected documents at once. Documents of no marketplace order, shipments without a tracking number and documents the connector reported before are skipped. When one document fails, the others go on; a summary at the end shows what was sent, skipped or failed. Each error is in the activity log.
Layout
The groups follow the order of a sales order:
| Group | Content |
|---|---|
| General | External order no., marketplace, Sales Channel (name of the sub-account), Status (coloured, see below), order date, Latest Ship Date and Sales Order No. – choose it to open the sales order. Show more adds the external reference, entry no. and import time. |
| Errors | Only for status Error or On Hold: why the order has no sales order. |
| Order Lines | The lines of the order. Cancelled Quantity shows how many units of a line were cancelled on the marketplace and taken out of the sales order. |
| Order Details | Total amount, currency, shipping cost, payment method and payment status. |
| Shipping | Ship-to address and number of tracking entries. |
| Contact | Buyer's e-mail, phone and VAT registration no. |
| Billing Address | Billing address and the buyer's comment. |
| Sales Order | Customer of the sales order. |
The Tracking Entries FactBox on the right shows the parcel numbers of the order.
Status colours
The colours mean the same on the order pages of every marketplace:
| Colour | Meaning | Status |
|---|---|---|
| red | problem, action needed | Error, On Hold |
| amber | open, not shipped yet | New, Imported |
| blue | partly done | Partially Shipped |
| green | done | Shipped, Invoiced |
| grey | nothing to do | Cancelled |
Actions
| Action | Description |
|---|---|
| Show Sales Order | Opens the sales order. Only enabled when there is one. If it no longer exists – Business Central deletes a sales order once it is shipped and invoiced in full –, a message says so and offers the posted sales invoices. |
| Import Again | Only for On Hold: imports the order again once the unknown SKU is assigned. |
| Import Without Unknown Items | Only for On Hold: creates the sales order without the lines whose item is unknown. |
| Tracking Entries (Navigate) | Opens the tracking entries of the order. |
| Cancellations (Navigate) | Opens the cancellations of the order and what became of them in the sales order, see Order Cancellations. |
| Show Order JSON | Shows the order data as the connector passed it (for troubleshooting). |