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Return Units (Subpage)

Embedded list of the returned lines within the Return Card. Shows item, status, reason, and the buyer's note, and offers the decisions Kaufland expects from the seller. Kaufland sells in single units: a line is always one piece.

Opening the Page

Fields

Field Description
Return Unit ID Unique Kaufland ID of the return line.
Order Unit ID Returned Kaufland order unit (hidden by default).
EAN EAN/GTIN of the returned item.
Product Title Product description.
Status Status of the line at Kaufland (color-coded): Awaiting Return (buyer has not sent it back yet), Arrived (yellow, waiting for your decision), Accepted / Closed (green), Rejected (red), In Clarification (blue), In Repair.
Return Reason Reason given by the buyer, e.g., Wrong Size, Defect, Delivered Damaged, No Reason.
Return Note The buyer's note on the return.
Unit Price Price paid by the buyer, including VAT.
Currency Code Currency of the price.
Refunded Amount What was refunded to the buyer for the line from Business Central, whether from the return or from the order, including unconfirmed refunds. Clicking opens the refunds.
BC Item No. Business Central item for the EAN.
Seller Note Your last message to the buyer when rejecting or clarifying.
Created At Time the line was registered for return (hidden by default).

EAN, title, price, and item are not on Kaufland's return line. The connector takes them from the order line of the order. If the order does not exist in Business Central, the connector asks Kaufland for the order unit.

Actions

Each decision is sent to Kaufland immediately and cannot be undone in Business Central. The processing status of the return is then determined again.

Action Description
Accept Accepts the line (with confirmation). Kaufland refunds the amount to the buyer; the invoice in Business Central remains unchanged. The message afterwards points to Create Credit Memo in the Return Card, which creates the credit memo.
Reject Rejects the line. The Message to the Buyer dialog asks for the message to the buyer (required); Kaufland uses it to open a ticket with the buyer.
Clarify Puts the line into clarification if it cannot be processed as is, e.g., because parts are missing. The Message to the Buyer dialog asks for the message to the buyer (required); Kaufland uses it to open a ticket.
Mark as Repair Accepts the line for repair (with confirmation), even after the return period has expired, as long as the warranty applies.

Regardless of the decision:

Action Description
Send Refund Refunds an amount to the buyer for the order unit of this return line, e.g., the return shipping costs. Opens the Send Refund dialog; this also works if the order does not exist in Business Central.

Message to the Buyer Dialog

Opens on Reject and Clarify. The top explains what the message is for: when rejecting, why you cannot accept the return; when clarifying, what is needed before you can process it.

Field Description
Message Message that Kaufland sends to the buyer in a new ticket (required).

With OK, the decision is sent to Kaufland together with the message. Cancel leaves the line unchanged.