Enrichment Log
Shows what merchantCENTRAL could not contribute to a Shopify run — a description, a price, a stock figure. The run itself finished. Only the listed contribution is missing from what Shopify received; Microsoft's own value went out in its place.
An empty list is the normal state.
Open the page
- Search: Shopify Enrichment Log
- From the Shop Card or the Shopify Setup: merchantCENTRAL Enrichment Log
- From the Dashboard: Enrichment failures in the last 24 hours
Why this log exists
Every contribution runs inside Microsoft's synchronisation. An error there aborts the export of all products, not just the one affected. merchantCENTRAL therefore catches every error, lets Microsoft's value go out and writes the cause here. Without this log such a failure would be invisible.
Fields
| Field | Meaning |
|---|---|
| Logged At | When the contribution failed |
| Contribution | Which one: Product Description, SEO Fields, Tags, Metafields, Price, Stock, Tracking URL, Listing, Channel Link, Order, Vendor or Tracking Acknowledgement |
| Shop / Item No. / Shopify Order No. | What the contribution was for |
| Shopify Product Id | The product, if it already existed |
| Error Message | What went wrong |
| User ID | Who ran it — for scheduled runs the job queue user |
Common entries
| Contribution | Typical cause |
|---|---|
| Price | The central price is in another currency than the shop, or the VAT posting setup for the conversion is missing. See Prices and Compare-at Price. |
| Stock | The hub's stock calculation failed for the item. It went out as zero. |
| Listing | Shopify refused to create the product. The message is also on the channel row. |
| Channel Link | A product could not be matched to a channel row. Rebuild Links in Shopify Items repairs it. |
Actions
| Action | Effect |
|---|---|
| Show Call Stack | Shows the technical call stack. Meant for a support case. |
| Delete Entries Older Than 30 Days | Clears older entries |
Retry rather than repair
Most entries resolve with the next run. If they pile up for the same item, read the message — usually central content is missing, not technical access.