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Amazon FBA Reimbursements

This page shows what Amazon has reimbursed you for FBA units that were lost or damaged in the fulfillment center, and for returns that never arrived. The page is for reference only: the money comes with the settlement, this list tells you which units it was for.

Opening the Page

FBA only

The page only opens if Enable FBA is turned on in the Amazon Settings.

Where the values come from

With FBA turned on, the returns import (the REFUNDS job or Import Returns on the Amazon Dashboard) reads Amazon's reimbursements report (GET_FBA_REIMBURSEMENTS_DATA) for each marketplace with Use for Orders, starting from the last report read successfully. Each reimbursement is imported once per SKU – even if, in the European fulfillment network, it comes with the reports of several marketplaces.

Fields

Field Description
Approval Date Date on which Amazon approved the reimbursement.
Reimbursement ID Number of the reimbursement at Amazon.
Reason Reason for the reimbursement, e.g. Lost_Warehouse, Damaged_Warehouse or CustomerReturn.
SKU Reimbursed SKU.
Qty. Reimbursed Cash Units that Amazon reimbursed in cash.
Qty. Reimbursed Inventory Units that Amazon replaced with units in your FBA inventory.
Qty. Reimbursed Total Total reimbursed units (hidden by default).
Amount per Unit What Amazon paid for one unit (hidden by default).
Amount Total What Amazon paid in total. The amount comes with the settlement.
Currency Code Currency of the amounts.
Amazon Order ID Order the reimbursement belongs to, e.g. for a return that never arrived.
Case ID Seller Central case the reimbursement comes from, if any (hidden by default).
FNSKU Amazon fulfillment number of the SKU (hidden by default).
Condition Condition of the reimbursed units (hidden by default).
Marketplace Marketplace whose report contained the reimbursement (hidden by default).

Reimbursements and open losses

The returns import matches reimbursements with the reason Lost_Warehouse or Damaged_Warehouse after every run to the losses of the same SKU in Amazon's inventory ledger – the oldest open one first. What Amazon has lost or damaged and not reimbursed yet is listed with the claim deadline on the Amazon FBA Open Losses page. Reimbursements for other reasons, such as CustomerReturn, do not settle a loss. How many units of a reimbursement are matched is recorded in the Qty. Matched and Fully Matched fields; the page does not show them.

Tips

Inventory and money

Reimbursed units are missing from Amazon's inventory. You bring the FBA location in Business Central into line with Suggest FBA Adjustments in the Amazon Items list or on the Amazon FBA Ledger Entries page – the loss comes in there as a line of its own from Amazon's inventory ledger (see Amazon Settings). The settlement posts the money in the Reimbursement category (add-on module, see Settlements).