Amazon FBA Reimbursements
This page shows what Amazon has reimbursed you for FBA units that were lost or damaged in the fulfillment center, and for returns that never arrived. The page is for reference only: the money comes with the settlement, this list tells you which units it was for.
Opening the Page
- Via search: Amazon FBA Reimbursements
- Via the Amazon Dashboard → Related → FBA Reimbursements
FBA only
The page only opens if Enable FBA is turned on in the Amazon Settings.
Where the values come from
With FBA turned on, the returns import (the REFUNDS job or Import Returns on the Amazon Dashboard) reads Amazon's reimbursements report (GET_FBA_REIMBURSEMENTS_DATA) for each marketplace with Use for Orders, starting from the last report read successfully. Each reimbursement is imported once per SKU – even if, in the European fulfillment network, it comes with the reports of several marketplaces.
Fields
| Field | Description |
|---|---|
| Approval Date | Date on which Amazon approved the reimbursement. |
| Reimbursement ID | Number of the reimbursement at Amazon. |
| Reason | Reason for the reimbursement, e.g. Lost_Warehouse, Damaged_Warehouse or CustomerReturn. |
| SKU | Reimbursed SKU. |
| Qty. Reimbursed Cash | Units that Amazon reimbursed in cash. |
| Qty. Reimbursed Inventory | Units that Amazon replaced with units in your FBA inventory. |
| Qty. Reimbursed Total | Total reimbursed units (hidden by default). |
| Amount per Unit | What Amazon paid for one unit (hidden by default). |
| Amount Total | What Amazon paid in total. The amount comes with the settlement. |
| Currency Code | Currency of the amounts. |
| Amazon Order ID | Order the reimbursement belongs to, e.g. for a return that never arrived. |
| Case ID | Seller Central case the reimbursement comes from, if any (hidden by default). |
| FNSKU | Amazon fulfillment number of the SKU (hidden by default). |
| Condition | Condition of the reimbursed units (hidden by default). |
| Marketplace | Marketplace whose report contained the reimbursement (hidden by default). |
Tips
Inventory and money
Reimbursed units are missing from Amazon's inventory. You bring the FBA location in Business Central into line with Suggest FBA Adjustments in the Amazon Items list – the suggestion compares the inventory last read from Amazon with the location (see Amazon Settings). The settlement posts the money in the Reimbursement category (add-on module, see Settlements).