Otto Shipment Confirmations
The shipment confirmations sent to Otto: which positions were reported as sent, with which tracking number, how far the shipment has got and what Otto answered. This is not the sales shipment of Business Central but the report to Otto.
Opening the Page
- Via search: Otto Shipment Confirmations
- Via the Otto Dashboard → Shipment Confirmations
- From the order card of an Otto order → Shipment Confirmations (only those of this order)
Fields
| Field | Description |
|---|---|
| Otto Shipment Confirmation ID | Identifier of the shipment confirmation at Otto |
| Otto Order Number | Number of the associated Otto order |
| Carrier | Carrier of the shipment |
| Tracking Number | Tracking number of the carrier |
| Current State | Tracking state at Otto (coloured, see below) |
| Ship Date | When the shipment was sent |
| Sales Order No. | Associated sales order in Business Central |
| Posted Shipment No. | Posted sales shipment the shipment confirmation was sent for |
| Sync Status | State of the transfer to Otto (coloured, see below) |
| Sync Error | Why Otto did not accept the shipment confirmation (red). The confirmation is sent again on the next run of the job queue. |
Status Colours
| Field | Yellow – waiting or running | Green – done | Red – problem |
|---|---|---|---|
| Current State | Sent, On The Way | Delivered, Delivered For Pickup | Delivery Attempt Failed, Issue Occurred |
| Sync Status | Pending, In Progress | Synced | Error |
FactBoxes
- Shipment Confirmation Items — the positions of the selected shipment confirmation
Actions
| Action | Description |
|---|---|
| Import Shipment Status | Imports the shipments Otto knows with their tracking state – on the way, delivered, returned –, including shipments reported to Otto outside Business Central. |
| Send Shipment Confirmations | Sends the waiting shipment confirmations to Otto now, instead of waiting for the job queue. |
| Refresh Open Tracking States | Reads the tracking state of all shipment confirmations that are not delivered yet from Otto. |
| Refresh Tracking State | Reads the tracking state of the current shipment confirmation from Otto. |
| Track Shipment | Opens the tracking page of the carrier in the browser. |
| Show Marketplace Order | Opens the Otto order on the Marketplace Order card, with its positions and the actions for them. |
| Show Sales Order | Opens the sales order – or its posted documents once Business Central has deleted the sales order after posting. |
Shipment Confirmation from the Posted Shipment
Usually the shipment confirmation reaches Otto on its own: as soon as merchantCENTRAL registers a tracking number for an Otto order, it is queued in this list and the job Otto - Send Shipment Confirmations sends it (with Auto Send Shipment Confirmation turned on in the setup).
For a single delivery you can also send it right away: on the posted sales shipment of an Otto order, Marketplace holds the action Send Shipment Confirmation. It is available as soon as the delivery has a tracking number, and it also works with Auto Send Shipment Confirmation turned off.
- All tracking numbers of the delivery are sent: the one on the delivery and those of its parcels.
- Nothing Otto already has is reported again. In that case the message says that Otto already has the shipment confirmation.
- If Otto refuses, for example because no carrier can be determined, the reason is shown as an error. The confirmation stays in this list and the next run of the job sends it again.
- Otto only takes positions that are ready to ship and in no shipment yet. If there are none, the action reports "Nothing to Confirm".