Print Service Dashboard
The dashboard shows the daily work of the merchantCENTRAL Print Service at a glance: what is still on its way to a printer, what hangs or failed, what was printed today, whether the printers can be reached – and whether the service prints at all. Every number opens the records it counts.
Opening the Page
- Via search: Print Service Dashboard
- Via merchantCENTRAL Setup → Extensions section → click the name Print Service
Daily work only
The dashboard contains no setup. Settings are made in the Print Service Settings (merchantCENTRAL Setup → Extensions → Print Service → Set Up).
Notice Banner
If something keeps the service from printing everything on its own, the group What limits automatic printing appears at the top. It names the first reason and what to do. The checks run in this order:
| Reason | What to do |
|---|---|
| Module not switched on in merchantCENTRAL – labels and posted documents are not queued for printing | Switch it on with the Enabled switch on the hub card Extension of the Print Service (merchantCENTRAL Setup → Extensions). That is also where the license is checked and a demo is offered |
| No valid license – nothing is queued, rendered or sent, and the jobs already in the queue wait | Check the license status in the License part of the same hub card |
| No printer set up and enabled | Create a printer in the printer list |
| No default printer set | Set Default Printer Code in the Print Service Settings |
| Default printer does not exist or is disabled | Choose an enabled default printer in the Print Service Settings |
| Print queue not scheduled – new print jobs still go out at once, but failed sends are not retried and jobs an immediate print task did not reach are left waiting | Run Restart Print Queue in the Print Service Settings |
| Auto-print and print subscriptions both switched off | Switch on at least one of them in the Print Service Settings |
If everything is in order, the banner is not shown.
Tiles
| Tile | Counts |
|---|---|
| Open print jobs | Jobs with status Pending Render, Queued or Sending. The sub line names what holds them up (e.g. "waiting to be rendered", "waiting for a retry") |
| Sending > 10 min | Jobs waiting for an answer for more than 10 minutes. The sub line separates direct push without an answer from jobs waiting for the relay agent |
| Failed | All failed jobs still waiting for a decision; sub line: how many of them in the last 7 days |
| Printed today | Jobs printed since midnight, with the trend of the last 7 days |
| Printers online | Reachable printers out of all enabled printers; sub line: how many are offline, in error or not checked yet |
Cards
| Card | Content |
|---|---|
| Print queue | Where every open job stands: Waiting to be rendered, Ready to send, Waiting for retry, Sending, Sending > 10 min |
| Outcome | How print jobs ended in the last 7 days: Printed, Failed, Cancelled |
| Printers | Enabled printers by their last known state: Online, Not checked yet, Offline, Error; disabled printers are mentioned in a note |
| Service | Whether it runs and what feeds it: Module, Print queue, Default printer, Auto-print labels, Print subscriptions, Routing rules |
On the right, the License FactBox shows the license status of the module.
Reports from posting
Documents from posting are rendered seconds after the posting in a background task of their own, never during the posting. Until then they are Pending Render. The scheduled print queue takes any that the task did not reach.
Actions
Process
| Action | Description |
|---|---|
| Process Queue | Runs the print queue now: renders the documents from posting, returns direct push jobs that hang in sending to the queue, and sends every job that is due. The same run the job queue entry starts on its schedule |
| Retry All Failed | Puts every failed print job back into the queue with a fresh retry count. Immediate printing sends them seconds later |
| Test All Printers | Tests the connection to every enabled direct push printer and updates its status. Relay and poll printers report their state through the jobs their agent prints |
Navigate
| Action | Description |
|---|---|
| Print Jobs | Opens all print jobs, newest first |
| Printers | Opens the printers with their last known status |
| Print Subscriptions | Opens the print subscriptions (automatic printing after posting or label creation) |
Typical Workflow
- Morning: Open the dashboard → check the banner and the Printers online tile.
- On errors: Click the Failed tile → read the error message → fix the cause (see Print Queue).
- After an outage: Retry All Failed; if needed, then Process Queue.
- Ongoing: The dashboard refreshes every time you return to the page.