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Kaufland Return

Detailed view of a Kaufland return with processing status, buyer information, shipping details, BC integration, and the individual returned lines.

Opening the Page

Fields

General

Field Description
Return ID Kaufland return ID. Read-only.
Storefront Kaufland storefront (country) of the return. Read-only.
Order ID Kaufland order of the returned lines, derived from the lines.
Processing Status Where the return stands for you, derived from its lines (color-coded). To Decide means: a line has arrived and is waiting for your decision. See Kaufland Returns.
Status Status of the return at Kaufland (return package): Return Requested, Label Generated, Package Sent, Package Received, Label Deleted.
Fulfillment Type Who shipped the order: you as the seller, or Kaufland.
Created At / Updated At Timestamps from Kaufland.

Buyer Information

Field Description
Buyer Name Name of the buyer from the Kaufland order, if the order exists in Business Central. Kaufland does not send a name with the return.
Buyer Email Email address that Kaufland provides for the buyer. Read-only.
Buyer ID Buyer ID at Kaufland. Read-only.

Shipping

Field Description
Package Tracking No. Tracking number of the return package.
Carrier Carrier of the return label, e.g., DHL or DPD.

Business Central

Field Description
Credit Memo No. Credit memo that Create Credit Memo created for the accepted lines of this return. Clicking opens the credit memo, or the posted credit memo once it has been posted. Empty as long as none has been created – the invoice in Business Central then still stands at the full amount.
BC Customer No. Customer of the credit memo, taken from the posted sales invoice of the order. Filled in together with the credit memo.

Synchronization

Field Description
Sync Status Whether the last import of the return succeeded.
Last Synced Time of the last import.
Sync Error Error message (only visible on errors).

Return Units

Embedded list of the returned lines with the decisions accept, reject, clarify, and repair. See Return Units Subpage. The buyer's note is shown on the respective line.

Actions

Action Description
Refresh Reads the return again from Kaufland, including its lines and the buyer.
Create Credit Memo Creates a credit memo for the accepted lines from the posted sales invoice of the order and opens it. Only active as long as the return does not have a credit memo yet. See Credit Memo for the Return.
View Order Opens the associated order.

Credit Memo for the Return

If you accept a returned line (Accept in the Return Units), Kaufland refunds the amount to the buyer; the invoice in Business Central is not changed by this. Create Credit Memo creates the credit memo for it:

  • The basis is the most recent posted sales invoice of the order. The customer, the currency, and the setting whether prices include VAT come from it. If no invoice has been posted for the order yet, no credit memo is created.
  • Lines: one for each accepted line (Accepted) with an item in Business Central, quantity 1, at the price the buyer paid – gross or net like the invoice. Lines without an item are left out; a message states how many there are so that you can add them by hand. If there is no accepted line with an item, no credit memo is created.
  • Application: If the invoice is still open, the credit memo is applied to it. If it is already closed, for example by the payout from Kaufland, the credit memo remains an open credit balance of the customer.
  • The External Document No. of the credit memo is the return ID.
  • The credit memo is not posted. Check and post it like any other.

There is one credit memo per return; Credit Memo No. leads to it.