Open Ticket
Dialog for opening a Kaufland ticket for units of an order: to ask the buyer something or to report a problem with the order to Kaufland.
Opening the Page
- Via the Marketplace Order card of a Kaufland order → action Open Ticket: for all units of the order
- Via the Order Lines of this card → selected lines → Channel → action Open Ticket: only for these units
Fields
| Field | Description |
|---|---|
| Order ID | The Kaufland order the ticket is about. Read-only. |
| Order Unit IDs | The order units of the ticket. Read-only. |
| Reason | Reason for the ticket (required): Product Not as Described, Product Defect, Product Not Delivered, Product Return, or Other Request. |
| Message | Text Kaufland shows in the ticket (multi-line, required). |
With OK, the connector opens the ticket at Kaufland, reads it in at once, and opens the Kaufland Ticket card. If reason or message is missing, an error message appears, the dialog stays open, and nothing is sent.
Notes
- Kaufland opens a ticket only for units of one order.
- Files cannot be sent along when the ticket is opened. Send them afterwards with Send Message.
- If the ticket cannot be read after it has been opened, it is still open at Kaufland. It then appears with order, units, and reason in the Kaufland Tickets, with Sync Status = Error, and is read first on the next import. Do not open it a second time.