Send Message
Dialog for sending a message to the buyer of a Kaufland ticket.
Opening the Page
- Via the Kaufland Ticket card or the Kaufland Tickets list → action Send Message
Fields
| Field | Description |
|---|---|
| Ticket ID | Kaufland ticket ID. Read-only. |
| Reason | Reason for the ticket. Read-only. |
| Message | Text of the message to the buyer (multi-line, required). Kaufland shows it to the buyer in the ticket. |
| Interim Notice | The message only announces a reply. The ticket then stays marked with Awaiting Your Reply; without this toggle, Kaufland considers it answered. |
Attachments
In the Attachments area, you add files to the message, such as a photo or a delivery note.
| Action | Description |
|---|---|
| Attach File | Selects a file and attaches it. Kaufland accepts text files (.txt), images (.png, .jpg, .gif, .tif), PDF files, and Word and Excel documents (.doc, .docx, .xlsx). The dialog refuses other files and files over 10 MB before anything is sent. |
| Remove File | Takes the selected file out of the message again. |
The files go to Kaufland with the message and then appear in the Files area of the ticket. Business Central does not store them.
With OK, the message is sent to Kaufland and the ticket is then read again. If the Message field is empty, an error message appears, the dialog stays open and nothing is sent. If the ticket cannot be read again afterwards, the message has still been sent – do not send it again; the ticket is read first on the next import.