Customer Service Activities
KPIs and quick actions for the customer service area in the Role Center. Shows open tickets, claims, and data processing status.
Opening the Page
KPIs
Tickets
| KPI |
Description |
Style |
| Open Tickets |
Open customer service tickets. |
Standard |
| Tickets Awaiting Reply |
Tickets that require a response. |
Yellow (when > 0) |
Claims
| KPI |
Description |
Style |
| Open Claims |
Open claims. |
Standard |
| Claims Needing Action |
Claims that require action. |
Yellow (when > 0) |
Data Processing
| KPI |
Description |
Style |
| Pending Imports |
Imports with status "Pending". |
Standard |
| Failed Imports |
Failed imports. |
Red (when > 0) |
| Reports In Progress |
Reports currently being processed. |
Standard |
Quick Actions
| Action |
Description |
| Import Tickets |
Import tickets. |
| View All Tickets |
Open the Tickets list. |
| Import Claims |
Import claims. |
| View All Claims |
Open the Claims list. |