Kaufland Claim Card
Detailed view of a Kaufland claim with all claim information, order data, buyer details, and amounts.
Opening the Page
Fields
General
| Field |
Description |
| Claim ID |
Unique Kaufland Claim ID. |
| Status |
Current status (colored). |
| Claim Type |
Type of claim. |
| Storefront |
Kaufland storefront (e.g., DE, AT). |
Order
| Field |
Description |
| Order ID |
Associated order number. |
| Order Unit ID |
Order line ID. |
Product
| Field |
Description |
| EAN |
EAN of the claimed item. |
| Product Title |
Product description. |
| Quantity |
Claimed quantity. |
Buyer
| Field |
Description |
| Buyer Name |
Name of the buyer. |
| Buyer Email |
Email of the buyer. |
Claim Details
| Field |
Description |
| Claim Description |
Description of the issue by the buyer (multi-line). |
| Seller Response |
Seller's response (multi-line, populated when accepting/rejecting/clarifying). |
| Has Attachments |
Whether the buyer has attached photos/documents. |
Amounts
| Field |
Description |
| Claim Amount |
Claimed amount. |
| Currency Code |
Currency. |
| Refund Amount |
Refunded amount (after acceptance). |
Timestamps
| Field |
Description |
| Created At |
Creation timestamp. |
| Updated At |
Last update. |
| Closed At |
Closing timestamp. |
| Imported At |
Import timestamp in BC. |
Actions
| Action |
Description |
| Refresh Claim |
Updates the claim with the latest Kaufland data. |
| Accept Claim |
Accept the claim. Only available when status is open. Opens Accept Claim. |
| Reject Claim |
Reject the claim. Only available when status is open. Opens Reject Claim. |
| Request Clarification |
Request clarification from the buyer. Only available when status is open. Opens Clarify Claim. |
| View Order |
Opens the associated Order. |