Request Clarification
Dialog for requesting clarification on a Kaufland claim. Here, a question can be sent to the buyer before making a decision on the claim.
Opening the Page
- Via the Claim Card → Action Request Clarification
Fields
Claim Information
| Field | Description |
|---|---|
| Claim ID | Kaufland Claim ID. Read-only. |
| Claim Type | Type of claim. Read-only. |
| Claim Description | Problem description by the buyer (multi-line). Read-only. |
Your Question
| Field | Description |
|---|---|
| Clarification Question | Question to the buyer (multi-line, mandatory, max. 2048 characters). The claim status changes to clarification_needed. |
When closing with OK, the clarification request is submitted to Kaufland.