Otto Sync Errors
Overview of all synchronization errors with the Otto API. Helps with error analysis and troubleshooting.
Opening the Page
- Via search: Otto Sync Errors
- Via the Otto Dashboard → Sync Errors
Fields
| Field | Description |
|---|---|
| Entry No. | Sequential number |
| Error DateTime | Error timestamp |
| Entity Type | Entity type (Product, Order, Shipment, etc.) |
| Entity ID | Identifier of the affected entity |
| Operation | Performed operation |
| Error Message | Error message |
| HTTP Status Code | HTTP status code of the API response |
| Resolved | Whether the error has been marked as resolved (color-coded) |
| Resolved DateTime | Resolution timestamp |
Actions
| Action | Description |
|---|---|
| Mark as Resolved | Marks the selected error as resolved |
| Mark All as Resolved | Marks all visible errors as resolved |
| Clean Up Old Entries | Deletes errors older than 30 days |
| Show Unresolved | Filters to unresolved errors |
| Show All | Removes all filters |
Tip
Check the sync errors regularly. Recurring errors often indicate configuration issues (e.g., missing item mappings).