Failed Orders
This dashboard shows all Conrad orders with processing errors. Here you can analyze errors, reset retry counters, and restart processing.
Opening the Page
- Via search: Conrad Failed Orders Dashboard
- Via the Conrad Dashboard → Click on Orders with Errors
Fields
Summary
| Field | Description |
|---|---|
| Failed Orders | Total number of failed orders (red). |
| Pending Orders | Number of pending orders (orange). |
| Tracking Pending | Number of orders with pending tracking submission. |
| Invoice Pending | Number of orders with pending invoices. |
Order List
| Field | Description |
|---|---|
| Order ID | Conrad order number. Color-highlighted. |
| Order State | Order status at Conrad. |
| Processing Status | Internal processing status. Color-highlighted. |
| Retry Count | Number of processing attempts (yellow if > 0). |
| Last Retry Date | Time of the last attempt. |
| Error Message | Last error message (red). |
| Sales Order No. | Linked sales order. Click opens the order. |
| Tracking Sent | Tracking number submitted? |
| Tracking Retry Count | Number of tracking submission attempts. |
| Invoice Retrieved | Invoice retrieved? |
FactBoxes
| FactBox | Description |
|---|---|
| Order Details | Shows details of the selected order (FactBox). |
Actions
| Action | Description |
|---|---|
| Reset Retry Counter | Resets the retry counter of the selected order to 0. |
| Reset All Retry Counters | Resets all retry counters. |
| Refresh | Updates the counters. |
| Show All Conrad Orders | Opens the full order list. |
| Conrad Setup | Opens the Conrad setup. |
| Job Queue Entries | Opens the job queue entries. |
| Activity Log | Opens the activity log. |