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Return Labels

The UPS Connector supports creating return labels via the UPS Return Service. This allows your customers to easily send packages back to you.

How It Works

UPS uses Return Service Code "9" (UPS Print Return Label) for returns. The addresses are swapped:

Field Regular Shipping Return
Shipper (Sender) Your company The customer
ShipTo (Recipient) The customer Your company
ShipFrom Your company The customer's address

The return label is created on your end, but the customer is the sender on the label.

UPS Print Return Label

UPS supports various return types. The connector uses Code "9" (Print Return Label) — the label is printed at your location and sent to or included with the customer's shipment.

Creating a Return Label

Step 1: Start the Return

Via the Shipment Label List:

  1. Open the Shipment Label List
  2. Click Create Return Label in the action bar

Via an Existing Shipment:

  1. Open an already created shipment label
  2. Use the Create Return Label action

Step 2: Verify the Return Address

The return data is automatically prepared:

  • Return Shipper (customer) — taken from the recipient address of the original shipment
  • Return ShipTo (your company) — taken from your shipper address in the UPS Setup
  • Account Number — your UPS customer number (billed to your account)

Step 3: Packages

For return labels, packages are automatically marked as returns:

  • In the Package List, the Is Return field is set to Yes
  • Each package receives its own tracking number for the return

Step 4: Create the Label

Click Create. The connector:

  1. Builds a Return Shipment Request (Service Code "9")
  2. Sends it to the UPS Shipping API (POST /api/shipments/v2409/ship)
  3. Parses the response: tracking number, label graphic
  4. Saves the return label in Business Central

Sending the Return Label to the Customer

Method Description
By Email Send the label as an image/PDF attachment to the customer by email
Included in Shipment Print the label beforehand and include it in the original shipment
On Request Only create the label when the customer requests a return

Recommendation

Include the return label with the original shipment — this greatly improves customer satisfaction and reduces support inquiries.

Return Tracking

Return shipments are tracked just like regular shipments:

https://www.ups.com/track?tracknum={Tracking-Number}

The tracking URL is automatically generated and saved in Business Central.

Multi-Parcel Returns

If the customer needs to return multiple packages:

  1. Create a return label with multiple packages
  2. All packages are automatically marked as returns
  3. Each package receives its own tracking number

Frequently Asked Questions

Who pays for the return?

The return is billed to your UPS Account Number. The customer pays nothing.

Can the customer print the return label themselves?

Yes — send the label as a GIF/PNG file to the customer by email. The customer can print it on a regular printer.

How long is a return label valid?

UPS return labels are typically valid for up to 1 year from the creation date.

Can I void a return label?

Yes, return labels can be voided just like regular labels — via the Void Shipment action, as long as the package has not yet been handed over to UPS.

Are returns created via the same API endpoint?

Yes. Returns use the same /api/shipments/v2409/ship endpoint, but with the additional ReturnService object (Code "9") and swapped addresses.