Kaufland Tickets
List view of all Kaufland tickets (customer service requests). Tickets are created by buyers and must be answered by the seller.
Opening the Page
- Via search: Kaufland Tickets
- Via the Role Center → Customer Service
Fields
| Field | Description |
|---|---|
| Ticket ID | Unique Kaufland ticket ID. |
| Status | Ticket status (color-coded): open (green), closed (gray). |
| Topic | Topic/subject of the ticket. |
| Order ID | Associated order number. |
| Buyer Name | Name of the buyer. |
| Message Count | Number of messages in the ticket. |
| Requires Response | Whether a response is required (color-coded: true = yellow). |
| Last Message At | Time of the last message. |
| Created At | Creation timestamp. |
FactBox: Ticket Details
Shows ticket ID, status, topic, buyer, and last message. See Ticket Details FactBox.
Actions
| Action | Description |
|---|---|
| Import Tickets | Imports all new tickets from Kaufland. |
| Refresh Ticket | Updates the selected ticket. |
| Close Ticket | Closes the ticket. |
| View Messages | Opens the message list for the ticket. |
| View Order | Opens the associated order. |