Shopware 6 Credit Memo Info
FactBox displayed on the Posted Sales Credit Memo page. It shows the Shopware 6-specific order information for credit memos that result from shop orders.
The FactBox is automatically displayed on the right side of the Posted Sales Credit Memo page.
Opening the Page
- Automatically visible as a FactBox on the Posted Sales Credit Memo page.
Fields
| Field | Description |
|---|---|
| Shopware 6 Origin | Origin of the order. Indicates whether the underlying order originates from the Shopware 6 shop (Shop) or was manually created (empty). |
| Shopware 6 Order No. | Original order number from the Shopware 6 shop. |
| Shopware 6 Order Time | Timestamp of the order in the shop. |
| Shopware 6 Payment State | Payment status of the order at the time of import (e.g. paid, open). |
| Shopware 6 Attribution Channel | The traffic source the customer came from on the visit that led to the order (last touch), for example google_shopping_paid, google_ads, organic, referral or direct. Taken over from the sales document on posting; empty if the shop theme recorded no source for the order. |
| Shopware 6 First Attribution Channel | The traffic source of the customer's first visit to the shop (first touch). Together with the last touch it shows whether an advertised first contact was followed by a direct return. |
Sending the Credit Memo to the Shop
With Upload Documents to Shop set up, the job queue (POSTSYNC) uploads the posted credit memo as a credit note to the shop order, so the customer finds it in the shop account. By hand – for example when the automatic upload is switched off or did not go through – use Upload Credit Memo in the Marketplace group of the posted sales credit memo, the same action for every marketplace; in the list of posted sales credit memos also for several at once. A credit memo that is in the shop already is not uploaded again: the shop takes each document number only once.